Request app support
Describe your issue and we will reply within 2 business days. For partnerships or general enquiries, use the Contact page.
Contact us
Our support team is available Monday to Friday, 9:00 AM – 6:00 PM.
Technical issues
If you encounter bugs, crashes or malfunctions, include in the form:
- Device model and operating system version
- myHommade app version
- Description of the issue and steps to reproduce it
- Screenshots, if possible
Frequently asked questions — Buyers
How do I create an account?
Download the myHommade app from the App Store or Google Play, open the app and follow the registration process with your email and a password.
How can I pay?
We accept major credit and debit cards via Stripe, securely and encrypted. Payment details are not stored on our servers.
How do shipping and delivery work?
Each seller manages their own shipments through couriers integrated into the platform: Sendcloud for the European Union and Shippo for the UK and United States (with labels and, where available, QR codes). Delivery times and costs are shown on the product page and confirmed at checkout, and you can track your order status in the app.
Can I return a product?
Return policies depend on the seller and product type. In general, you have the right to withdraw within 14 days for online purchases, except where the law provides otherwise (customised products, perishables, etc.). Contact the seller or support for assistance.
How do I contact a seller?
From the product page or your order you can start a direct chat with the seller using the app's messaging feature.
Frequently asked questions — Sellers
How do I open a shop on myHommade?
Register as a seller in the app, complete your shop profile, add your products with photos and descriptions, and connect a payment account.
What fees do you charge?
myHommade retains a commission on each completed sale. Details are provided during seller registration and are visible in the management dashboard.
When do I receive payments?
Payments are credited to your linked account via Stripe Connect, according to the payment provider's timelines, generally within a few business days of order fulfilment.
How many products can I publish?
The limit depends on your shop plan. Check seller settings in the app for your account details.